STORE POLICY

CHILDREN

For the safety of our staff, other patients, and your children, you cannot bring your children to your appointments. CHILDREN will not be allowed in treatment rooms while you are getting your treatments. Please do not bring them to your appointment. If you cannot find child care – there is a DROP-IN CHILDCARE in our plaza.

KIDS SPACE 210-545-7722 ($8.25-$11 an hour). If you bring them, we will have to reschedule and there will be a $25 fee assessed per appointment missed.

GENERAL POLICIES

Magnolia Medical & Aesthetics is a medical practice, therefore anyone under the age of 18 must have a parent or guardian with them at their initial appointment for consent purposes.

If you are pregnant or believe you may be, please inform us when you’re scheduling your appointment as well as at check-in.

Magnolia Medical & Aesthetics accepts cash, personal checks, Visa, MasterCard, Discover, and American Express. All prices, policies, and services are subject to change.

In order to provide a relaxing experience for you and others, we ask that you turn off all pagers and cell phones upon arrival at our office.

TERMS OF USE

By using our website or scheduling an appointment with us, you accept our Cancellation, Refund, and Privacy policies and agree to abide by them.

APPOINTMENTS

On the day of your appointment, we ask that you arrive at least 15 minutes prior to your appointment to fill out the required paperwork. Every effort will be made to restore lost time if you happen to be late. However, previously scheduled appointments will take precedence. If you have an emergency during non-business hours please call 911. For non-emergencies, contact our office via email at info@magnoliamedskin.com.

DEPOSITS & CANCELLATIONS

Appointment Deposit & Reservation:


$45.00 deposit is required in order to reserve an appointment time upon scheduling. The deposit will be credited toward any treatments on the day of your appointment. If no treatment is done at the appointment a full refund will be given.

 

IF THE DEPOSIT IS NOT RECEIVED UPON SCHEDULING OR WITHIN 24HRS OF BOOKING, IT WILL BE REMOVED WITHOUT NOTICE.

 

Cancellation Policy:
A 24-hour cancellation notice is required to cancel an appointment. If you fail to cancel your appointment within 24 hrs of your scheduled appointment, you will forfeit your deposit.

 

An additional deposit will be required to make a new appointment reservation.

 

Late Policy:
To avoid unfair delays to clients, if you are more than 10 minutes late to your appointment it may be necessary to reschedule.

 

We understand that unforeseen circumstances may arise that could force you to postpone/reschedule your procedure. Please understand that such changes affect not only your provider but other clients as well.

 

No Show Policy: Any client that doesn’t show for a scheduled appointment will forfeit their deposit and will be required to pay for any futures appointments in full, prior to their scheduled appointment.

Follow Up Appointments:

Any client that doesn’t show for a scheduled follow-up appointment or does not cancel within 24 hours will be charged $25.00.

PRESCRIPTION REFILLS

Please call our office at (210) 600-3335 during regular office hours for refills:

Regular Office Hours:
Wednesday & Thursday: 10:00am – 8:00pm
Friday: 9:00am – 7:00pm
Saturday: 9:00am – 2:00pm

Please leave a message for the medical assistant including your name, date of birth, requested medication, and pharmacy number. Calls will be returned within 24 hours. Please allow 48 hours for prescription refills.

FINANCIAL POLICY

We accept MasterCard, Visa, Discover & American Express credit cards. A $25 fee will be charged for each returned check. This fee must be received within 5 days of notification of the returned check. Past due fees will be submitted to the Bexar County District Attorney’s Check Restitution Program for collection and legal action.

You will be responsible for your co-pay, co-insurance, or deductible at the time of services. Any questions regarding insurance should be directed to our insurance coordinator. We are currently in-network with most major insurance companies. Please call our office at (210) 600-3335 to confirm that we participate with your plan.

The handbook that was provided by your insurance company will include detailed information about what is covered (or not covered) by your policy. Our staff will assist you in determining if your services will be covered by your insurance. Most policies require patients to pay a portion of their health care costs as an “out-of-pocket” expense.

We are obligated, by contract, to collect co-payments, co-insurance, and deductibles. In most cases, we will request that you pay your out-of-pocket expenses on the day that services are provided.

FINANCIAL POLICY FOR COSMETIC SERVICES

Please be aware that cosmetic services are not considered “medically necessary” and will not be filed with your insurance company. Insurances will not pay for cosmetic procedures. Payment for services is required at the time of your visit.

WHO WE ARE

This privacy policy discloses the privacy practices for https://www.magnoliamedskin.com. This privacy notice applies solely to information collected by this website.

INFORMATION COLLECTION, USE, AND SHARING

We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone unless specifically noted.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g. book appointment).

EMAIL NEWSLETTER/MEMBERSHIP

During newsletter signup or membership registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

COOKIES

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via info@magnoliamedskin.com or (210) 600-3335:

  • See what data we have about you if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data

SURVEYS AND CONTESTS

From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Any demographic information collected will be aggregated and not linked to any personal information that can identify any individual person. Contact information will be used to notify the winners and award prizes.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (210) 600-3335 or via email at info@magnoliamedskin.com.

LINKS

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.